We want you to enjoy your order as soon as possible. As a result, any order placed before midday will be dispatched same-day, with the intention of delivery the next working day through DPD couriers.
DPD will only relinquish your order with a signature, so if you're unlikely to be home please leave special instructions. Nominating a trusted neighbour is ideal, but The Magnum Company cannot accept responsibility if you're handed an empty bottle after the event.
You'll note that we say that we intend to deliver next day, but that is not always possible. In the event of issues beyond our control, such as heavy workload staff shortages for DPD and logistical or travel challenges, it could be up to two working days before your order makes it to you. We'll provide a tracking number so you can watch the progress of your delivery in real time.
Delivery costs and services quoted are UK Mainland Only unless stated otherwise. Please note we can only deliver to UK Mainland.
How can I track my order?
On UK Orders by Courier, the quickest way to track your parcel or find out the ETA (Estimated Time of Arrival) is by using your consignment number which we will email to you when the parcel has been despatched.
Where do I find my consignment number?
When your order is completed and dispatched and ready to send to you, you will be notified by email which will contain your tracking or consignment number, please note that tracking may not start to appear live until the first scan has been completed by the courier.
What happens if I'm not in?
Missing a delivery can be inconvenient, and when it's something as splendid as an order from The Magnum Company, it's outright dangerous. After all, it requires a will of iron to relinquish such a treasure still uncorked.
Naturally, we are not casting any aspersions on the honesty of your neighbours. All the same, our courier DPD takes a safety-first approach. Unless you provide us with specific instructions, your courier will leave a card notifying a failed delivery attempt. This card will explain how you can arrange a new date and time for delivery. You will have a fortnight to claim your order, after which DPD return it to us.
Wherever possible, please place orders when you know you'll be home to receive them. We appreciate that this is not always possible, so alert us if you'd like an alternative arrangement, and we'll arrange what we can. Please be aware, though – neither The Magnum Company nor DPD can accept responsibility for lost or damaged orders that are not delivered and signed for at the address stated on the order.
It's a gift - what information is enclosed within the box?
We don’t enclose any paperwork in the boxes unless you ask for a gift note. All receipts are sent via email.
Why is this a 'signed-for' service?
As an alcohol retailer most items available on The Magnam Company are age restricted items and a signature of the recipient will be required upon delivery. By placing an order for one of these items you are declaring that you are 18 years of age or over and the age restricted items are to be used and consumed responsibly.
Delivery of age restricted items can only be delivered to the address on the shipping label which may include the reception of a commercial building. Photo identification may be required if a person appears underage, to prove that they are over 18 years old. An age restricted item can be delivered to another adult over the age of 18 at the same address. Delivery to a neighbour or nominated safe place location is not available for these items. If an adult over the age 18 is not available at the address, or if an adult has not been able to show valid photo identification the item will be retained for re-delivery the following day. Acceptable photo ID is a Passport or Driver License.
Please see the Terms & Conditions for further details.