Delivery costs and services quoted are UK Mainland Only unless stated otherwise. Please note we can only deliver to UK Mainland.
How can I track my order?
On UK Orders by Courier, the quickest way to track your parcel or find out the ETA (Estimated Time of Arrival) is by using your consignment number which we will email to you when the parcel has been despatched.
Where do I find my consignment number?
When your order is completed and dispatched and ready to send to you, you will be notified by email which will contain your tracking or consignment number, please note that tracking may not start to appear live until the first scan has been completed by the courier.
What happens if I'm not in?
No one likes to miss something nice arriving! So please make sure you or the recipient are available to take delivery of your order at the delivery address (as instructed on your order) as your goods are sent on a “Signed For” service. If you or the recipient are not available at the address to receive the delivery, a Card will be left informing you of an attempted delivery directing you what to do next.
Please enter address details with care ensuring the postcode is correct where applicable. We do not accept any liability for loss or delay or orders where address details are incorrect.
Please note properties which share a communal front door with several internal addresses, may be required to receive goods at the communal front door and provide customer recipient name / address details in order to receive the goods.
It's a gift - what information is enclosed within the box?
We don’t enclose anyway paperwork in the boxes unless you ask for a gift note. All receipts are sent via email.
Why is this a 'signed-for' service?
As an alcohol retailer most items available on The Magnam Company are age restricted items and a signature of the recipient will be required upon delivery. By placing an order for one of these items you are declaring that you are 18 years of age or over and the age restricted items are to be used and consumed responsibly.
Delivery of age restricted items can only be delivered to the address on the shipping label which may include the reception of a commercial building. Photo identification may be required if a person appears underage, to prove that they are over 18 years old. An age restricted item can be delivered to another adult over the age of 18 at the same address. Delivery to a neighbour or nominated safe place location is not available for these items. If an adult over the age 18 is not available at the address, or if an adult has not been able to show valid photo identification the item will be retained for re-delivery the following day. Acceptable photo ID is a Passport or Driver License.
Please see the Terms & Conditions for further details.